"Thank You For Taking Care of Our Daughter"

Dear East Coast Honda:

I wanted to personally give you and your staff our thanks and appreciation for the kindness and guidanc... more...

"Thank You For Taking Care of Our Daughter"

Dear East Coast Honda:

I wanted to personally give you and your staff our thanks and appreciation for the kindness and guidance during a recent purchase of a car for our daughter.

Elizabeth is a recent college graduate and is currently working for Loris Healthcare Systems. She moved to the Myrtle Beach area back in June and since that time she has been working with Jim Connell on the purchase of a newer car. Last week, we were able to come to the Surfside area for vacation with Elizabeth and looking at cars was first on the agenda.

On an extremely rainy day with the help of Jim, elizabeth was able to secure a deal on a newer car and was able to sell her car. Jim along with Jim Tansey helped make this process for her and us extremely painless.

We want to thank you and your staff and let you know that the attention shown to her has made us feel better about having her "15 hours" away from us.

Gary & Caroly W.
Danville, Illinois

Gary & Carolyn ,Danville, Illinois

"Valued Customer Service"

To Whom It May Concern:

My wife and I were recently on vacation in Litchfield, SC and had significant car problems that ne... more...

"Valued Customer Service"

To Whom It May Concern:

My wife and I were recently on vacation in Litchfield, SC and had significant car problems that needed to be addressed prior to departing the area, an issue no one wants to address during vacation. One avenue we considered was the purchase of a new car under the CARS program. While skeptical at first, my wife and I visited East Coast Honda.

While at East Coast Honda we were introduced to Jim Godsey, (Senior Sales Representative) and later met Scott Proctor (General Sales Manager) and told them our situation. Both informed us of what would be required, as well as ensuring us that they would work with us to receive a fair deal for all parties. I am writing to inform you that, East Coast Honda definitely delivered.

My wife and I were impressed with the professionalism of the staff, the honest straightforward talk, non-agressive sales approach, and willingness to accommodate our hectic vacation schedule. Most importantly, we are excited about one of the largest purchases of life, and feel that we got fair pricing and excellent treatment.

As a testament to how highly we regard the team at East Coast Motors, we will strongly consider purchasing our next vehicle while on vacation at the family condo in the years to come. Please make sure the individuals responsible for delivering the quality of service to our family are recognized appropriately. We greatly appreciate all the assistance they were able to offer.

Sincerely,

Bradley G.

Bradley and Jen,Midlothian, VA

"My Words Cannot Begin To Convey....."

9/22/10

To: General Manager, East Coast Honda:

Words cannot begin to convey how I geel about your dealership and yo... more...

"My Words Cannot Begin To Convey....."

9/22/10

To: General Manager, East Coast Honda:

Words cannot begin to convey how I geel about your dealership and your service personnel, most especially Tammy. I was in Myrtle Beach for the North Carolina Association of Realtors Convention. After working the trade show, we headed home to Charlotte. In Gallivants Ferry, my 2000 Acura RL broke down, a scary situation in a swamp in the dark. Our tow truck driver with Low Country Towing suggested since there was no Acura dealers in the area that we tow it back to East Coast Honda. Tammy called me Tuesday morning letting me know we possibly may have bought bad gas. I told her that actually ethanol may have been pumped into the car by mistake. this would have been over $1000 to repair. But, Tammy with her investigative skills found our gas receipt and call the station who looked at a the surveillance tape which showed that we did in fact pump, regular gas.  After trouble shooting, she figured it could only be one thing, the gas regulator went out. Now, she could have told us they needed to pump all of the old gas out, clean the injectors and really made a good bit of money in this circumstance. We would have never have know the difference. But, NO, she cares and puts the customer first. When we arrived, she surprised us with a car for the day so we were not waiting, I was able to put my feet in the sand amd emjoy the beach. She called a couple of hours later to let me know that my car was ready to go!! From now on when someone does something good around my husband, it will be known as "pulling a Tammy!" She kept us informed, made sure we understood everything going on, and made extra sure that your dealership know our time was just as valuable. I wish I had a few more Tammy's in my life! Couple other things, everyone we came in contact with seemed to be aware of our plight and were very helpful. Also, your dealership seems to be very aare of the customer service issue, having a cashiers window open to the sales floor tells me you have confidence in what you sell! I will definitely consider East Coast Honda when purchasing my new car. Only wish your service was more convenient to me! thank you for putting the customer back in service!

Lee Ann B.,Charlotte, NC

"Thank You For Everything!"

9/2010

To: Jimmy G, Mike and Jimmy T. (And, everyone else who made our purchase smooth).

Just a quick "Thank You" for all of your help a... more...

"Thank You For Everything!"

9/2010

To: Jimmy G, Mike and Jimmy T. (And, everyone else who made our purchase smooth).

Just a quick "Thank You" for all of your help and assistance with our 2011 Honda Pilot. With all of your professionalism & knowledge this was one of the most comfortable transactions/deals that we have ever made.

You guys were GREAT, we look forward to future business with you!!

Thanks Again,
Frank P.

Frank P.,Poughkeepsie, NY

"Efficient Operation"

9/20/2010

Dear Sir,
I recently spent two weeks in Myrtle Beach (my first trip to the area), when I had a proble, with my 2007 Honda CR-V. I ... more...

"Efficient Operation"

9/20/2010

Dear Sir,
I recently spent two weeks in Myrtle Beach (my first trip to the area), when I had a proble, with my 2007 Honda CR-V. I noticed the night of September 16th that my tire pressure light came on. I checked the four tires but my gauge was cheap and I was getting all sorts of inconsistent reads.

I went to your dealership the morning of September 17th, and spoke to Dave King. He had me pull the car right in the service area and found that there was a nail in the left rear tire. He gave me two options and pulled the car right in to be repaired.

The tire was fixed in about 30 minutes and I was on my way to continue to enjoy my vacation.

I've never experienced such an efficient operation. I expected to be waiting for hours because I did not have an appointment. Dave treated me as though I was a V.I.P. I spoke to 3 or 4 other employees and they were as kind and caring as Dave.

Your dealership has a lot to be proud of- Dave's concern to solve my problem was genuine and I really appreciate his effort.

Jack R.
West Hazelton, PA

Jack R.,West Hazelton, PA

"Thank You, Irwin"

On October 28, 2010, I stopped at your service bay. I needed a clip for my rear viewe mirror because each time I would adjust my mirror it wou... more...

"Thank You, Irwin"

On October 28, 2010, I stopped at your service bay. I needed a clip for my rear viewe mirror because each time I would adjust my mirror it would fall off. The service advisor, saw waht the problem was and we went to the parts department.

The parts department had the spring that I needed and before I could pay the cashier for the spring the service advisor had the clip on my mirror. I thanked him for fixing the mirror in such a timely manner.

Wayne D.,Myrtle Beach, SC

"My Wonderful Experience...."

To Whom This May Concern:

The purpose of this letter is to document the wonderful experience I had buying my second Honda from East Coast Honda... more...

"My Wonderful Experience...."

To Whom This May Concern:

The purpose of this letter is to document the wonderful experience I had buying my second Honda from East Coast Honda. The first car, 2008 Honda Accord, was my initial purchase of a non-American vehicle. Having bought vehicles since the age of 17, the incredible service received by Rob Thalman (Sales) and Scott Proctor (Financing) exceeded any previous transaction and all expectations...as did the performance of the Accord.

Imagine my surprise when I contacted Rob and learned he and Scott were both still at the dealership. The second vehicle, a 2010 Honda CRV, was the last on the lot. Scott, Rob and I discussed the financing and I was given options on purchasing or leasing. Thrilled with options, I chose to purchase and was in my new CRV and on the road in 2.5 hours. All vehicle purchases should be this easy and enjoyable.

I found the entire staff to be professional, yet personable. the facility, itself was spotless and comfortable.

Both Rob and Scott have followed-up to ensure my satisfaction and offer the assistance with any issues I may have. This dealership is the  "class" of dealerships and should be reconized as such. If all potential customers had my experience, the seller and the buyer would both be happy. As you know, this certainly isn't always the case.

Please thank Mr. Thalman and Mr. Proctor for an outstanding job!

Jill B.,Ocean Isle Beach, NC 12-23-10

"What Superb Customer Service!!!"

Dear Mr. Smith and Mr. Emerson:

It's so easy these days to complain when something is wrong. But, we tend to not comment when things are right.... more...

"What Superb Customer Service!!!"

Dear Mr. Smith and Mr. Emerson:

It's so easy these days to complain when something is wrong. But, we tend to not comment when things are right. We want to do that now.

Yesterday, my wife Carolyn and I came to your dealership and service facility. We have a 2001 Honda Accord, bought at Pearson Honda in Richmond, VA. And, until the past few weeks, that is where we lived. But, we have now retired and living in Sunset Beach, NC.

Our visit was to have your diagnose the engine service light which appeared during a recent short trip. When we contacted East Coast, Wiley Bell spoke to us and set up an appointment for us. When we arrived, and after diagnosing, Wiley informed us that we had a problem with the EGR valve which needed to be replaced, and that the port should be cleaned.

The work would take about two and a half hours. wiley was concerned because of the amount oftime we had already spent waiting during the diagnosis process. He offered to schedule a future appointment if it would be more convenient for us, but we knew that with the busy holidays upon us, and with a trip back to Richmond at Christmas, we were better to have the work done yesterday afternoon.

On his way to his own lunch break, Wiley offered to take us to McAllister's. He didn't want us to walk near Highway 17, and he was concerned about the cold, windy weather. We were dropped off at the front entrance! At Wiley's suggestion, we stayed at the shopping area. We even managed to complete some Christmas shopping! When the vehicle was ready, Wiley called our cell phone and arranged for Rena to pick us up, which she did---again at the front door of the store!

What superb customer service! Your people went above and beyond the expected to be sure that we were comfortable and accomodated.

I am sure that you demand good customer service. When it comes from the top of an organization, you can almost always rest assured that good things will happen. But, we have to tell youthat this went even further that that. Wiley and Rena were so extremely at ease with their actions that it is easy to see that this is nothing out of the ordinary for them--we weren't treated special. But, believe us when we say that we felt really special!!

We were able to observe you other employees, and we witnessed friendly and professional service from each of them. But, we are extremely grateful for Wiley and Rena.

Congratulations! You have such outstanding employees!

Certainly, our future service needs will bring us back to east Coast. And, if at some point we are ready to replace our Honda, we will certainly check with you first.

Thank you. Merry Christmas to you and your team---Especially Wiley and Rena.

Dave & Carol H.,Sunset Beach, NC 12-15-10